Leadership
Wrench Group Leadership
Ken Haines
Chief Executive Officer
Ken Haines was appointed CEO of Wrench Group in 2016, transitioning from his position as CEO of Coolray, which he held since 2003. Ken brings with him more than 40 years of experience in the home services industry. Since 2016, Ken’s leadership of the Wrench Group has guided the company to become the second-largest, non-franchised home services company in the United States, partnering with operations in key markets across the country.
Ken’s leadership philosophy is anchored in four core principles: partner with market-leading companies and cultures; attract and retain the best team members; enable cross-market collaboration, and deliver exceptional customer service experiences. Ken believes in accelerating existing local growth through industry-leading people, technology, marketing, and operations resources and support.
David Fritzinger
Chief Information Officer
David Fritzinger joined Wrench Group as CIO in 2024, bringing with him over 15 years of experience in leadership, technology strategy, and organizational transformation. Prior to joining Wrench Group, he served as CIO at Nystrom Building Products. Having led and partnered with numerous industries and companies ranging from small private companies to the Fortune 500, including APi Group, Inc, Cargill, and Republic Services, David has enabled organization growth, strategic transformation, and the implementation of value driven technologies throughout North America and Europe. Spending the majority of his career in service-based organizations, David brings a wealth of technology and industry specific knowledge to the Wrench team.
Based in Minnesota, David is an active member of the Twin Cities business community, the Tippie School of Business-MBA Alumni Association (University of Iowa), and volunteers with multiple non-profit organizations including CIOs Against Cancer, National Ski Patrol, and Project Got Your Back where he serves as Vice Chairman of the board.
David believes that Wrench Group has adopted and nurtured a culture of innovation and business driven solutions fueled by entrepreneurial energy and leadership. By leveraging technology as a strategic differentiator Wrench has enabled organizational growth, scalability, and best in class solutions that exceed customer needs and provide industry leading service.
Meghann McNally
Chief Marketing Officer
Meghann McNally joined Wrench Group as Chief Marketing Officer in 2018. Transitioning into our company from her position as Director of Marketing Excellence at AGCO Corporation, a Fortune 300 global manufacturing company. Meghann brings with her over 25 years of experience in the marketing field and has extensive experience in leading successful marketing efforts to achieve aggressive growth goals. She holds a master’s degree in business administration from the J. Mack Robinson College of Business at Georgia State. Meghann serves as the Vice Chair for the Metro Atlanta Red Cross Board of Directors.
She views Wrench Group as an organization comprised of driven leaders at every level of the organization who are dedicated to delivering superior customer service. In marketing, operations, sales and information technology Wrench Group team is investing in leading initiatives that will deliver improved customer experience and continue positioning Wrench as the leader in the industry.
Tonja Morris
Chief Human Resources Officer
Tonja Morris joined Wrench Group as Vice President of Human Resources in 2016 and progressed to Chief Human Resources Officer in 2019. Transitioning into our company from her position as Vice President of Human Resources at Coolray Heating and Cooling, LLC. Tonja brings with her over 30 years of experience in the field of human resources. She’s previously served as Vice President of Associate Services at Lane Management LLC, Director of Human Resources of Atlantis Plastics, Inc., and as an Adjunct Professor at DeVry University.
As an HR professional, Tonja views people as paramount. She notes that Wrench Group quickly positioned itself as the industry leader in the home services arena by recognizing that they are in the people business. Wrench treats their team members very well and in turn their team members treat their customers even better— “…our goal is to train them so well that they could leave, but to treat them in way that they won’t want to.”
Scott Quesnel
Chief Financial Officer
Scott Quesnel joined Wrench Group in 2019 as Senior Vice President of Finance and Corporate Controller, and was promoted to Chief Financial Officer in 2021. Scott brings with him over 20 years of global accounting experience with a background in public accounting and operational controllership. Scott was previously the Senior Global Controller of a $1b GE Industrial Repairs business, was the lead technical controller for a $3bn publicly traded industrial chemicals company, and most recently served as the global controller of a PE-backed SaaS organization prior to joining Wrench Group. Scott holds a master’s degree in accounting from the University of Georgia’s Terry College of Business.
Scott believes that Wrench Group combines the best of entrepreneurial leadership, location autonomy, and best practice collaboration to drive growth across the organization and maintain local accountability. Importantly, Scott says “Wrench invests in processes and technology to help our businesses scale profitably and achieve next-level results.”
Paul Smith
Chief Operating Officer
Paul Smith joined Wrench Group as COO in 2019. Transitioning into our company from his position as CEO of Wrench Group Southeast Region, Paul brings with him 30 years of experience in the home services industry. He’s also served as Executive VP and COO of Coolray Cooling, Heating and Plumbing and Parker and Sons in Phoenix, AZ.
Paul attributes his success to his unique background and simplified approach to growing a business. His specialty is taking something complicated and reducing it down to something simple and easier to implement.
He believes Wrench Group provides the support and framework to take great businesses to a higher level while encouraging the entrepreneurial freedom great business leaders desire. When high caliber people with high expectations running the best businesses around the country come together, you want to be part of it. Wrench Group is this opportunity.
Ken Veneziano
Chief Legal Officer
Ken Veneziano joined Wrench Group in 2023 as Chief Legal Officer and brings with him over 30 years of legal and business experience, including 10 years in the home services industry. Ken was previously vp, legal of HD Supply, a construction supplies distributor, sr. legal counsel and head of real estate for Centrica, a home services and energy provider in Europe and the US, and most recently was president of Del-Air Heating and Air Conditioning, a home services contractor in Florida.
Ken holds a bachelor’s degree from Columbia University and a J.D. from Albany Law School, and has served as a board member of the Center for Great Apes, a sanctuary for chimpanzees and orangutans, and the Orlando Museum of Art. He and his family love the outdoors, animals, fitness, travel and community service.
Ken believes Wrench Group’s success is a result of its people, culture, teamwork, shared best practices, and a passion for delivering exceptional customer service every day.
Regional Leadership
Jonathan Bancroft
Mid-Atlantic Region
Jonathan Bancroft joined Wrench Group as a regional executive for the Mid-Atlantic Region in 2022. With 23 years of experience in the industry, he transitioned into the role from serving as President and CEO of Morris-Jenkins, the top home services company in Charlotte, N.C. After starting his career as an HVAC apprentice, he eventually became one of the top air conditioning salespeople in the country, racking up more than $3.4 million in sales annually.
Jonathan joined the senior leadership team at Morris-Jenkins in 2011 and became the beloved family-owned company’s president in 2014. He has built successful teams and a reputation for stellar customer service by following the company’s credo: “Mr. Jenkins told me to treat you like family.”
Kevin Comerford
Northern California Region
Kevin Comerford joined Wrench Group as a regional executive for California in 2022. Kevin assumed the role after serving as President for Service Champions North, a leading home services company based in Pleasanton, Calif. With more than 25 years of experience in the industry, he has a strong record of building new businesses from the ground up and helping them grow. His parents started a successful HVAC company, which is where he developed the passion to run his own business. He founded Service Champions in 2003, overseeing its rapid growth to five locations across the Bay Area and Sacramento.
Kevin specializes in ensuring clients receive extraordinary service and providing his team members with superior training programs.
Jaime DiDomenico
Business Development
Jaime DiDomenico joined Wrench Group as a regional executive for Florida in 2022. Transitioning into the company from his position as President of CoolToday, PlumbingToday and EnergyToday. He has been working in the service trades industry for more than 40 years, rising through the ranks of operations, call centers, warehousing and eventually landing in senior leadership for home services for a large company, heading up their acquisitions and regions. He started his own venture and acquired the company that would become CoolToday in 2004, expanding from Sarasota, Fla. to Tampa and Fort Myers-Naples.
Jaime serves on numerous non-profit community boards, including as past chair for the Sarasota Boys and Girls Club, the Asolo Reperatory Theater, Meals on Wheels Plus of Manatee County and the Chairman CEO Forum.
Dennis Laliberte
Central/Southeast Region
Dennis Laliberte joined Wrench Group as a regional executive for the Central US region in 2022. With 30 years of industry experience, he moved into the role from serving as President of All About Family Home Services, which operates Collins Comfort Masters and All About Water in the HVAC, plumbing and water filtration solutions space in the Phoenix area. Prior to that, he served as Vice President at Parker and Sons, and before that had spent nearly 18 years as Regional and General Manager, among other roles, in the West Division at American Residential Services in Colorado. Dennis holds an MBA from Florida Atlantic University and a bachelor’s degree in accounting and finance from The Ohio State University.
Blake Stephan
Texas Region
Blake Stephan joined Wrench Group as a regional executive for the Texas Region in 2023.
He previously served as a regional director and vice president of warehouse operations for Empire Today during an eight-year tenure with the company. Prior to that, he was general manager for BostonCoach.
Todd Walker
Southwest Region
Todd Walker joined Wrench Group as a regional executive for the Southwest Region in 2023 and has more than a quarter-century of home services and construction industry experience.
He previously spent 16 years with Empire Today in several leadership roles, including regional director, vice president of sales and most recently as regional vice president. Prior to that experience, he served in a leadership position for Case Design, as an operations and sales manager for Owens Corning Basements, and as an operation and production manager for Atlantis Construction.